Professional Response, Inc
#1 PROFESSIONAL TELE-MESSAGING SERVICE
Professional Staff – Our operators are professional and courteous. They are eager to help your callers.
Specialized – We specialize in providing services to various medical offices.
Supervision – An on-site supervisor is available to assist you 24 hours a day, 7 days a week.
Local Coverage – We provide you with a local account – never a toll charge.
Low Hold Times – 99% of calls that are placed on hold are answered within seconds.
Message Accuracy– Messages are verified live with callers.
Timely Message Delivery – We provide you with a daily log of all your messages.
Quality Control – Around the clock monitoring of telephone lines and operators. Recordings available when necessary.
Physician Support – Continuous physician support is provided utilizing primary care physicians and a medical director.
Utilization RN – We provide utilization RNs who are able to work closely with staff, primary care physicians, the admitting Panel, and the medical director for your client to ensure timely and appropriate level of care (i.e., Discharge plan, transportation, home health, skilled nursing facility, and DME).
Electronic Mailbox – Direct dial for the primary care physicians to receive admission information and call center issues via the electronic mailbox system.